Refund policy
Thank you for your purchase. This Return and Refund Policy outlines the terms under which returns and refunds are accepted for products sold through our online store.
1. Right to Return
Customers have the right to return items within 14 days of receiving their order, without providing a reason, in accordance with applicable consumer protection laws. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
2. Return Process
To initiate a return, customers must contact customer support and provide order details. Once the return request is approved, instructions for returning the item will be provided. Items must be sent back within a reasonable timeframe after approval.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the item received is faulty, damaged, or incorrect. It is recommended to use a trackable shipping method, as responsibility for the item remains with the customer until it is received.
4. Inspection and Approval
All returned items will be inspected upon receipt. If the item meets the return criteria, the return will be approved. If the item does not comply with the return conditions, the return may be rejected.
5. Refunds
Once a return is approved, refunds will be processed using the original payment method. Refunds may take several business days to appear, depending on the payment provider.
6. Faulty or Incorrect Items
If an item is received damaged, defective, or incorrect, customers should contact support promptly. In such cases, return shipping costs will be covered, and a full refund or replacement will be offered.
7. Non-Returnable Items
Certain items may not be eligible for return due to hygiene reasons, customization, or other specific conditions. These exclusions will be clearly stated at the time of purchase.
8. Exchanges
Exchanges may be offered depending on product availability. If an exchange is not possible, a refund will be issued instead.
9. Contact
For any questions regarding returns or refunds, customers should contact customer support through the available communication channels on the website.
This policy is intended to comply with relevant consumer protection regulations applicable to sales within the United Kingdom.